Questions

General

Car Insurance

Home & Contents Insurance

Life Insurance


Answers

What benefits do I get with Ozicare?

Some of the benefits available to our customers include:

(For full details, please refer to the PDS.)

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How do I purchase a policy?

To purchase Ozicare Insurance, you can get a quote online in just a few minutes, or call us and we can arrange it all over the phone.

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What do I do if I need to make a claim?

We can deal with your claim request over the phone, and will process it as quickly as possible.

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How can I save money on my car insurance?

You can make your premium more affordable by:

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Are there different ways I can adjust my car insurance premium?

To help you get the best cover for both your needs and your budget, we let you tailor your policy.

For example, you can restrict drivers by age. This lowers the level of perceived risk, which can in turn lower the premium you need to pay.

You can also tailor your policy by:

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What is the difference between agreed and market value?

Market value is what it would cost to replace your vehicle with one of the same make, model, age and condition at the time of the loss or damage. However, it doesn't include warranty, stamp duty or transfer costs.

Agreed value is the amount we agree to insure your vehicle for during each insurance period. (Note: The value may change each time you renew the policy.)

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What is the difference between Comprehensive, Third Party Fire and Theft and Third Party Property Damage?

Third Party Property Damage Only

is our least expensive car insurance option. However, it only covers the damage done to the third party's car. It does not cover any damage done to your own. If your car is involved in a "no fault" accident with an uninsured vehicle, and you can prove it's uninsured, we'll cover you for the damage (up to $3,000) providing you report the accident to the police.

Third Party Property Fire and Theft

car insurance not only covers the damage done to the third party's car, but also provides cover for your own car if it's stolen or catches fire. If your car is involved in a "no fault" accident with an uninsured vehicle, and you can prove it's uninsured, we'll cover you for the damage (up to $3,000) providing you report the accident to the police.

Comprehensive

car insurance gives you the greatest level of protection, covering not only the damage done to the third party's car but also the damage done to yours.

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What are personal effects?

Personal effects are any of your personal belongings in your car at the time of an accident.

At Ozicare we provide limited cover for damage to your personal effects resulting from a collision involving your car. See our Product Disclosure Statement for more details.

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What is a No Claim Discount (NCD)?

A No Claim Discount (NCD) is a discount on your insurance premium. It's calculated by your years of driving experience and your claims record.

For example, if you’ve been driving for 5 years or longer with no claims, you could qualify for a maximum No-Claims Discount known as “Rating One”.

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What is the difference between a Rating One, No Claim Discount and No Claim Bonus?

They're all terms insurers use to rank your driving history and risk, and refer to the discount applied to your full premium.

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Will I lose my NCD if I have an accident?

You can protect your Rating One (maximum No Claims Discount) by selecting our NCD Protection option. This lets you have one claim per year (or up to two claims in three years) without affecting your Rating One.

If you choose our NCD Protection option for two consecutive years without making a claim, you'll qualify for Rating One for life, and any future claims won't affect your NCD, provided you have Rating One protection.

You won't lose any NCD on renewal following a window glass claim, or if the other driver in a collision is entirely at fault and identified to us. However, for other claims your NCD may be reduced at renewal.

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What happens if I don't tell Ozicare about my driving record, past accidents and claims if I'm asked?

Not telling us this information (non-disclosure) can affect our ability to accurately assess your risk or calculate the correct premium. It could lead to your claim being paid only in part, or not at all.

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If I choose Market Value, how do I know how much my car is insured for?

Market value is what it would cost to replace your vehicle with one of the same make, model, age and condition at the time of the loss or damage. However, it doesn't include warranty, stamp duty or transfer costs.

To get an idea of what your car may be worth, you could take a look at the Redbook website.

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Who is the underwriter for Ozicare Car Insurance?

Ozicare car insurance policies are underwritten by Auto & General Insurance Company Ltd, an Australian insurer authorised to conduct insurance business in Australia by the Australian Prudential Regulatory Authority (APRA).

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Why am I paying a different premium to my friends?

The underwriters calculate your car insurance premium according to the level of risk they associate with you and your car. The higher the risk, the higher the premium.

Factors that could go into measuring this level of risk include:

The good news is our underwriting is more comprehensive than many other car insurers, which means we can offer competitive rates to drivers like you.

See our Product Disclosure Statement for more details.

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What are my home and/or contents insured for?

Under a standard Home and/or Contents Insured policy we cover you for events such as:

Limits and exclusions may apply, so make sure you read the Product Disclosure Statement.

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Do you have flood cover as part of Home & Contents insurance?

At OziCare whilst we cover for ‘Storm and Rainwater’ and ‘Sudden and Unexpected Escape of Liquid’ we don’t offer Flood cover. We define flood as: The covering of normally dry land by water that has escaped or been released from the normal confines of any: lake, river, creek or other natural watercourse (whether or not they’ve been altered or modified) or reservoir, canal, or dam.

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What is Life Insurance (Ozicare Life Cover)?

Ozicare Life Cover helps you protect your loved one’s financial future should something happen to you, by providing them with a lump sum benefit in the event of terminal illness or death.

While all causes of death are covered by Ozicare Life Cover, suicide or self-inflicted injuries are covered only from 13 months of commencing the policy.

In addition to Life Cover, you can apply to include other protection to meet your individual needs, including TPD, Trauma and Children’s Cover.

Please refer to the Product Disclosure Statement for full terms and conditions and exclusions about these options.

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How are the various types of insurance different? (Life, TPD, Trauma etc)

Ozicare Life Cover pays a lump sum benefit to your beneficiaries should you pass away or be diagnosed with a terminal illness. The lump sum can be used to cover expenses such as funeral and legal costs, pay down debts or pay for everyday expenses (rent, mortgage, car payment, childcare, school fees, groceries etc) – or be passed down as an inheritance.

Ultimately, should something happen to you, Ozicare Life Cover provides peace of mind that your family is looked after.

Ozicare TPD Cover provides a lump sum benefit if you suffer an injury which results in a total and permanent disability, but not resulting in your death. The payment can be used to pay down debts or pay for everyday expenses (rent, mortgage, car payment, childcare, school fees, groceries etc). It could also be used to purchase or modify a home (to accommodate a disability) or pay expenses such as an in-home carer or cover ongoing medical treatment.

Ozicare Trauma & Trauma Plus Cover provide short-term financial assistance if you are seriously ill or injured. This can help meet mortgage repayments or rent, medical costs and rehabilitation, or compensate for unpaid leave for yourself or your partner during recovery.

Ozicare Children’s Cover pays a lump sum benefit should your child be diagnosed with a terminal illness, suffer a serious illness/injury, or if they pass away. This benefit helps ease the financial burden due to the loss of income when tending to a sick child and having additional expenses such as medical bills.

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Why would I need Life Insurance if I’m young and healthy?

Even if you are young and healthy, you need to understand the impact on those around you if something were to happen which meant that you could no longer work. Of course, this is especially important if you have a young family relying on your income.

Applying for Life Insurance (and other benefits) when you are young and healthy can be an affordable option that offers value when you really need it. Life Cover, TPD Cover, and Trauma & Trauma Plus Cover are linked to your over-all health, so it may be more difficult (or costly) to get cover if your health changes.

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How can I take out an Ozicare Life Insurance policy?

Get an online quote now or give us a call on 1800 421 034 to organise your application. Our friendly staff can also answer any other questions you may have about Life Insurance cover.

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